Inspection (Cooling-Off) Period
Except for products that are non-returnable by law — including perishable goods, customized items, newspapers, magazines, opened audiovisual products, software, game cards, and personal hygiene products such as face masks, skincare, or beauty items once opened — customers are entitled to a 7-day appreciation period (including holidays) starting from the day the product is received.
If you wish to request a return, please contact us within 7 days of receiving your order by sending an email to contact@teilenwelt.com, including:
Your full name
Order number
Email or contact information
Product name(s) for return
Reason for return and photo evidence
Once we receive your email, we will assist you through the return or exchange process.
Return Guidelines
Returned items must be unused, unopened, and in their original packaging (including outer boxes). The 7-day appreciation period is intended for inspection only, not for trial use.
We cannot accept returns under the following conditions:
Exceeding the 7-day appreciation period
The product has been opened or used, particularly for hygiene-related items such as sheet masks, creams, or serums
Damage, contamination, or malfunction caused by human factors
Missing or damaged original packaging, accessories, or invoice
Malicious or excessive returns
Return Procedure
Contact us via email → confirm eligibility for return
Prepare the complete product and invoice
Provide pickup time, contact information, and return address
Our appointed logistics provider will arrange collection
Refunds
Credit Card Payments: The refund will be issued directly to your original payment card once the return is approved.
Cash on Delivery: Refunds will be transferred to your designated bank account after confirming the return.
Exchanges
Exchanges apply only to unused and unopened items without damage or contamination.
If both parties agree to proceed with an exchange, please first complete a return for the original order and place a new order for the replacement item.
Any price difference will be adjusted accordingly, and a new invoice will be issued if applicable.
Service Email: contact@teilenwelt.com
